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Frequently asked questions
What if I have a complaint?
If you experience a performance problem please contact our Customer Relations team using live chat or alternative call us or use the email form at the foot of this website.
UK customers can contact our Customer Relations team on 0330 024 0309
Republic of Ireland customers can contact us of 01 816 4400
Monday to Friday 08.30 – 17-00 (switchboard hours)
What is your returns policy?
If you've changed your mind about your purchase, please return it within 28 days in its original condition and with proof of purchase and we'll refund it for you.
By original condition, the item should be unopened, unused and undamaged. This doesn't affect your statutory rights.
If you experience a performance problem please contact our Customer Relations team.
You can make your return at any of our Crown Decorating Centres, listed here for the UK and here for the Republic of Ireland. Please ensure you initiate the returns process via the form in our Returns Policy.
Your refund will be processed via our Head Office, and should be back with you within 7 working days.
For further details see our Returns policy.
Where can I find product data sheets?
Product safety data sheets are available for all products sold on this website. You can dowload the sheet relevant to your region (UK or EU) from the link in the Advice menu.
Can I recycle paint tins?
Our plastic and metal paint tins are fully recycleable, once emptied of all paint. If you are near a Crown Decorating Centre branch you can take your empties there, where they will be recylced by us at no cost to you. Alternatively, your local autority facilty will also take your empty tins.
Please note, do not dispose of waste paint in domestic drains or watercourses. Always take waste paint to you local authority facility to dispose of.
Environmental impact
The challenges facing people and our planet are more evident today than ever. But this is not a time to feel down. It’s time to step up. That’s why we’ve launched Project Possible.
With the support of our colleagues across the UK and Ireland, we’ve committed to an ambitious programme of actions. Together we’ll be combining all our knowledge, passion and expertise in order to help make everyone’s world a more beautiful place.